Neriah Cabral Duarte
I ensure customer satisfaction & retention by managing relationships.
About me
As the Customer Success Coordinator at HavanaCo, I am committed to ensuring our clients' satisfaction and retention. My role involves managing client relationships, resolving issues, and identifying opportunities to increase customer value. I work closely with the Sales, Operations, and Marketing teams to provide an exceptional customer experience and drive revenue growth. My responsibilities include serving as the primary point of contact for clients, developing and maintaining strong relationships, conducting regular check-ins, collaborating with other teams, providing timely reporting on client activities, analyzing engagement data, executing customer engagement campaigns, and acting as a product expert. I am dedicated to building trust and rapport with our clients while delivering outstanding results.
Furthermore, I am committed to keeping up-to-date with industry trends and staying knowledgeable about HavanaCo's products and services. This enables me to provide expert guidance to our clients and ensure they are receiving the maximum value from our platform.
As a Customer Success Coordinator, I understand the importance of collaboration and teamwork. That's why I work closely with the Sales, Operations, and Marketing teams to deliver an exceptional customer experience and drive revenue growth. Together, we strive to ensure that our clients are satisfied with our services and continue to partner with us for years to come.
I look forward to the opportunity to work with you and show you firsthand how HavanaCo can help you achieve your business goals.
